Client recommendations

As seen on LinkedIn: Susan is the kind of service provider where you don’t realize just how good she is at protecting your interests and achieving your desired outcome until you hire someone else. If it were possible for her to represent me in every state in the country, my life would be a lot easier.”
Service Category: Real Estate Agent
Year first hired: 1998 (hired more than once)
Top Qualities: Great Results, Expert, High Integrity by Enis Hartz

As seen on Zillow: Susan is a highly skilled, experienced Realtor. She sold our recently deceased Dad’s house during a very slow market, within a short period of time. She guided us and made professional recommendations throughout the selling process.Susan worked endlessly to find the right buyer for our Dad’s house. We are seven siblings, asking many questions, while Susan intently listened and was able to guide us with much sensitivity. She kept us well informed about when the house was shown, feedback and exceptional statistics and comparisons. Susan was always available to answer our questions, and advise accordingly. She is extremely pleasant to work with and strives to make the process easy for the seller. And that it was. I highly recommend this extremely bright woman to help with your important decisions on your real estate.

As seen on Zillow: Susan is the ultimate real estate professional! She is very knowledgeable and listened to my wishes in finding a new home. I couldn’t have been happier with her service while I searched for a home.

I have already recommended her to several friends and I would use her again in a minute

As seen on Zillow: I met Susan at a birthday party for one of my former neighbors. It turned out that she befriended the couple while assisting them in buying a new home. We connected instantly. Susan’s warm, vivacious, and friendly personality was genuine. Susan worked endlessly to promote and show my home during a difficult time in the market. She gave excellent advice based upon her experience and expertise in the real estate business. In addition, Susan responded immediately (via email or telephone) to questions or concerns, and faced some difficult obstacles head on. Susan went above and beyond to ensure that the sale of my house, including closing, went smoothly. Susan also found me a new home in record time. Always prepared and professional, Susan truly earned her commission, which is something I cannot say about all agents. To this day we have remained friends and I value that friendship dearly. Susan Mangigian is a rare gem.

As seen on Zillow: Susan was the most patient realtor I have ever met! She worked tirelessly to find just the right home for my family. When it came time to sell our home, Susan endlessly networked through multiple channels until we found a buyer! Susan is a dedicated, hard-working, top-notch Realtor.

As seen on Zillow: Susan Mangigian was the best realtor we have ever worked with. She was knowledgable about what was necessary to sell our house. She coached us while the house was listed and provided recommended changes and suggestions that helped it sell. On the buy side, she was extremely patient in helping us find the house we really wanted. Her honesty meant a lot to us. She really got to know us very well…our likes, dislikes, and must haves in a new home. She’s professional, super easy to work with, and made the entire experience a very good one for my husband and me. Thanks to Susan, she found us a buyer at the same time that we were ready to close on the new home. It was perfect timing. We love our new house. Working with Susan was a great experience. We’d recommend her to anyone looking to buy and/or sell a home.

From Chris.. East Goshen

Thank you for everything you’ve done during this whole process. You supported me through the ups and downs of my first home buying experience. I’m glad to call you my Realtor as well as a friend!

From Brooke…. West Chester Borough

Thank you so much for everything you did for me. I chose you as a Realtor solely based on your kindness, so thank you for proving me right by also being savvy, knowledgeable, engaged and making me laugh – it was an awesome combination.

From David… Springfield

Thank you again for being such a helpful, hard-working, and friendly agent throughout the home-buying process. I won’t hesitate for a moment to recommend you to friends and relatives.

Stephanie in Willistown
You were so easy….i was sort of sad when we found our house…..i loved hanging out w/u on saturdays/sundays and looking…it was so much fun. I would recommend you in a heartbeat!!!

Advocacy for Us and Very Entertaining to be with…
Were you happy with the frequency of communications? Yes
My Professionalism? Yes
My knowledge of the industry? You had a good sense.
Did you find me easy to work with? Very easy.
Were problems handled satisfactorily? Yes
Were you satisfied with my service overall? Very much so.
Would you recommend me to a friend or a relative? Yes.
Would you be willing to speak with a potential client if they asked me for a reference? Yes.
What made you select me as your Realtor? We liked the way you handled the transaction when we bought the Amalfi house and you were very easy to talk to. You also take on your clients as friends and look out for your clients after the transaction.
What did you like best about working with me? Advocacy for us and very entertaining to be with.
Was there something about me that you didn’t like? Be honest. You are way too funny (just kidding)
Looking back on your transaction, what stands out the most in your mind? Helping us on choosing the right buyer from the several potential offers with honesty and insight.”
~ Carole in East Goshen

An Awesome Combination…
“Thank you so much for everything you did for me. I chose you as a Realtor solely based on your kindness, so thank you for proving me right by also being savvy, knowledgeable, engaged and making me laugh – it was an awesome combination.”
~ Brooke Coleman, West Chester

Great Results..High Integrity…
“My husband and I have known Susan and her wonderful family for approximately 8 years. When we needed to relocate, Susan was the perfect choice. She led us through the process, handled all of the arrangements while I was out of town. The house was sold in record time for a great price. You will enjoy working with Susan.”
Service Category: Real Estate Agent
Year first hired: 2006
Top Qualities: Great Results, Expert, High Integrity”
~ Leslie Margolis, Richmond Virginia

I was impressed with Susan’s credentials and certifications…
“I met Susan Mangigian at an open house she held late in 2010. When she called to follow up on our impression of the house she was representing for sale, she offered to assist me in my search upon discovering that I had not yet engaged the services of a realtor. I had met with several realtors previous to our phone call but had not yet decided on any one person. While I was impressed with Susan’s credentials and certifications, it was her low key demeanor but energetic personality that made the decision to work with her an easy one.
Our search for a home was a concentrated one day effort which she coordinated efficiently. She kept us on schedule yet allowed sufficient time to view 8 homes that day and I never felt rushed. She was careful to point out pros and cons for each home we looked at. I appreciated her expertise and never felt that she was trying to influence me with her opinion.
The settlement process went very smoothly in large part due to her follow up with the mortgage lender and the home sellers. We spent less than an hour at the table. Overall, my experience with Susan was very good. I would recommend her to any potential homebuyer with no reservations and I plan to utilize her services in the future when I sell my home.”
~ Geri McCafferty, West Chester, PA

Susan was a Great Asset…
“Susan was a great asset to have working with us when we were relocating. She knows how to attract buyers. Her knowledge of the market helped us sell our house quickly at a price that higher than we expected. I recommend having Susan as your realtor, we had a terrific experience.”
~ Bill Michaud, now living in Raleigh, NC

Thank You Again!…
“Thank you again for being such a helpful, hard-working, and friendly agent throughout the home-buying process. I won’t hesitate for a moment to recommend you to friends and relatives.”
~ David Melchiore, Springfield, PA

Very Happy – Always Staying on Top of My Needs…
1. Were you happy with the frequency of communications? Very happy – always staying on top of my needs.
2. My Professionalism? Very professional – gives good insight into situations that I may not see for myself.
3. My knowledge of the industry? Has a good feel for what the market is doing.
4. Did you find me easy to work with? Absolutely! And has much patience!
5. What made you select me as your Realtor? Known realtor for many years.
6. What did you like best about working with me? Knowledge of the market, eagerness to make sure I am pleased and content.
~ Michele, Drexel Hill, PA

We Loved Working With You…
“Susan, we loved working with you and have no complaints. We also love our house and thought it a miracle that you found us our perfect home that we could actually afford. What stands out in my mind is your ability to balance my needs and Jim’s, which were distinctly different, to find us a home to suit the “new mom” and the “party guy.” We had joked for years that we would never agree on a house, but you managed to find one that we both love! We will certainly recommend you when our friends are ready to buy or sell.”
~ Alison, Downingtown

We Were Taken by Your Approachability…
Were you happy with the frequency of communications? Yes
My Professionalism? Yes
My knowledge of the industry? Yes
Did you find me easy to work with? Yes
Were problems handled satisfactorily? Yes
Were you satisfied with my service overall? Yes
Would you recommend me to a friend or a relative? We already have & will continue to do so.
Would you be willing to speak with a potential client if they asked me for a reference? Absolutely
What made you select me as your Realtor? We liked your demeanor the first time you took us to see a house. We were taken by your approachability, flexibility, and… you’re just so nice. Plus, there was no pressure to sign the exclusive agreement.
What did you like best about working with me? You never gave up on us. Even by the one hundredth and sixty fifth house (or something in that ball park), you continued to treat us the same way, each time we saw another house.
Was there something about me that you didn’t like? Be honest. No; the entire experience was good. We were very pleased.
Looking back on your transaction, what stands out the most in your mind? The fact that you never pushed us in a direction that we were uncomfortable with. For example, when selling our home, we chose not to hold an open house. That meant a lot.
~ Steve and Lisa, West Chester

You are a Class Act All the Way!
Were you happy with the frequency of communications? absolutely!!!
My Professionalism? you’re a class act all the way!!!
My knowledge of the industry? yes!!!
Did you find me easy to work with? so easy….i was sort of sad when we found our house…..i loved hanging out w/u on saturdays/sundays and looking…it was so much fun.
Were problems handled satisfactorily? there were NO problems…..pruchasing a house w/u as our realtor was one of the easiest things that i have ever experienced.
Were you satisfied with my service overall? on a scale of 1-10…..1,000,000,000…….
Would you recommend me to a friend or a relative? in a heartbeat!!!
Would you be willing to speak with a potential client if they asked me for a reference? anytime!!!
THIS SURVEY MAY BE USED AS AN OFFICE TESTIMONIAL SO PLEASE ANSWER ALL THE FOLLOWING QUESTIONS OPENLY AND HONESTLY.
What made you select me as your Realtor? referred by family member
What did you like best about working with me? fun, nice, listened to exactly what my husband and i were looking for in 0ur first house and showed us only that, always available when we had a question or concern.
Was there something about me that you didn’t like? Be honest. NO!!! NO!!!
Looking back on your transaction, what stands out the most in your mind? …..how genuinely happy you were/are for my husband and i being first time homeowners and how you really looked out for our best interest….i remember one particular house was a “little weird and smelly”……and you said….”let’s get out of here”……looking out for our best interest……
~ Stephanie, Willistown, PA

You Did Not Pressure Us…
1. Were you happy with the frequency of communications? yes
2. My Professionalism? yes
3. My knowledge of the industry? yes
4. Did you find me easy to work with? yes
5. Were problems handled satisfactorily? yes
6. Were you satisfied with my service overall? yes
7. Would you recommend me to a friend or a relative? yes
8. Would you be willing to speak with a potential client if they asked me for a reference? yes
What made you select me as your Realtor? Referred by a friend
What did you like best about working with me? You did not pressure us
Was there something about me that you didn’t like? Be honest. You’re too skinny
– Regina, West Chester

You Kept Our Protracted, Evening-Time House Hunt Pleasant and Painless.
Were you happy with the frequency of communications? Very. You kept the listings coming, responded promptly to questions (and changes in direction from us!), and kept up the energy even as our search dragged on into several months.
My Professionalism? Absolutely. This was best reflected in your interactions with other realtors and homesellers. You also managed a change in realtor office with grace and professionalism.
My knowledge of the industry? Seemed very sound, and you were honest when you felt we were looking outside your market area and connected us with extra realtors.
Did you find me easy to work with? A delight. A pleasure even.
Were problems handled satisfactorily? I don’t recall any problems.
Were you satisfied with my service overall? Absolutely.
Would you recommend me to a friend or a relative? Definitely.
Would you be willing to speak with a potential client if they asked me for a reference? If I can recommend your soup, too, of course. . . .
What made you select me as your Realtor? Our realtor brother-in-law found you through Remax and referred us.
What did you like best about working with me? Relaxed, good-humored, patient, with no sense of urgency or push to closure.
Was there something about me that you didn’t like? Be honest. Honestly? No, we were all very happy with your service.
Looking back on your transaction, what stands out the most in your mind? Who knew buying a house over six months could be so much fun. You kept our protracted, evening-time house hunt pleasant and painless.
~ Mick and Tini, Downingtown

For more reviews please go to www.susanmangigian.com