The word today: People

In the world of easy access to technology, social media and texting, it’s sometimes good to be reminded that you actually do need to speak with people to have a real relationship with them.

Chris Smith,co- author of Peoplework, How to run a people-first business in a digital world, was the guest speaker at the RE/MAX Awards banquet on Monday. It was a timely reminder for all of us that while we do have great technology at our fingertips, it’s nice to reach out and actually speak to people at times.

I tend to respond to people in the way they contact me. If a client texts me, I text them back. If they call, I call them back, Email…same thing. It is important, though, to remember that tone does not convey in writing. Saying something you think is coming across one way can be construed completely differently by the person reading the text or email. You only need to have this kind of miscommunication once or twice to realize when it’s a good time to pick up the phone and talk.

If you haven’t picked up a copy of peoplework, it’s a good read. And I’m not saying that because my son Mike Mangigian was the designer! Well, maybe a little.

People first. It’s a good plan.

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